Customers

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Very Mobile

Very Mobile is the digital-first brand of Italian service provider WINDTRE. This digital company has seen rapid uptake of its service due to attractive offers, a focus on customer experience, and an intuitive and easy-to-use app. They also enjoy high NPS and their digital-first approach includes advanced zero-touch onboarding with video authentication, eSIM, community groups, and member-get-member.

 

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DNA

DNA is part of the Telenor Group and is a leading digital service provider in the Nordics, offering mobile, fixed broadband, TV and IoT services to millions of customers in Finland.
DNA has the highest data usage per SIM in Europe and enjoys strong APRU and revenue growth. They are also focused on delivering an excellent customer experience which is reflected that they were voted as having the most satisfied mobile customers in Finland in 2023.

 

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XL Axiata

XL Axiata is one of the largest service providers in Indonesia. Qvantel provides a full end-to-end BSS for support of XL Axiata’s fixed broadband customers. The process that used to take months now takes hours and many manual processes are now fully automated resulting in faster delivery and onboarding for broadband customers. Click below to find how Qvantel digitally transformed the BSS functions for this leading fixed broadband service provider.

 

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Global Digital Operator Group

Qvantel has delivered six full digital transformations for a major global operator group. The offering includes B2C & B2B for both post and prepaid and covers fixed, mobile, digital content and IoT services.

Qvantel's merits with the group include the biggest single-shot migration in telco history and transforming telcos into digital operators enjoying significant double-digit revenue growth.

 

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Millicom Group

Millicom is a leading provider of cable and mobile services dedicated to emerging markets in Latin America and Africa. It operates through its principal brand TIGO, and provides mobile services to over 50 million customers, with a cable footprint of more than 11 million homes.

Multiple Tigo operators in Central and South America use the Qvantel Digital BSS as a fully managed service. Qvantel supports Tigo operators in mobile and fixed B2C + B2B.

 

Altán Redes

Altán Redes is a mobile operator serving the Mexican market. Qvantel deployed the CRM system from Qvantel Flex Digital BSS running on AWS in a record time of 75 days. The cloud-native digital solution provides an efficient and scalable platform for Altán Redes to onboard a new breed of MVNOs in the Mexican market  to win new customers and help increase digital inclusion in Mexico.

 

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Tier 1 European Operator

This leading operator has 25M subscribers and uses Qvantel Flex BSS for mobile, fixed broadband, value-added services and IoT. This covers B2C and B2B customers for both pre and post-paid services. Qvantel and their partners successfully migrated the customer base from numerous disparate legacy systems on a single, fully convergent digital BSS that provides the foundation for growth.

 

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MASORANGE

MASORANGE was formed after the merger of MASMOVIL and Orange Spain and is the leading telecoms provider in Spain, providing mobile, fixed broadband, TV, energy and other services. They operate several different brands in the Spanish market including Orange, MasMovil, Yoigo, Lebara, Lycamobile and others.

Qvantel provides its Digital BSS to support several MASORANGE brands. One of these brands has been consistently voted as the Spanish mobile operator best valued by its customers. By focusing on delivering the best customer experience, enabled by Qvantel’s Digital BSS, these brands have high NPS and customer satisfaction scores.

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Tier 1 Asian Digital Operator

This operator is the largest mobile operator in their country and also the leading digital company. With over 70M subscribers, this operator is bringing a range of digital services to many consumers and businesses and is helping drive the digital transformation of their country.

Qvantel and their partners consolidated multiple disparate systems into a single, convergent digital BSS that is enabling this leading operator to enjoy a fast time to market, which enables them to quickly develop, launch and monetize a wide range of digital services. As a result of this operator’s digital transformation, the company is enjoying strong growth with a 27% year-on-year revenue growth reported in Q3 2023.

 

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Banglalink

Banglalink is at the forefront of the digital transformation of Bangladesh and is the fastest-growing operator in the country. As part of the VEON Group, Banglalink’s digital operator strategy has fuelled its customer base growth to over 40 million, providing a diverse range of digital services in entertainment, healthcare, sports, and education. 

The success of Banglalink’s digital operator strategy and ‘4G for all’ vision is transforming lives, enhancing digital inclusion and empowerment across communities, and significantly contributing to the national economy. Using Qvantel’s Digital BSS, Banglalink can focus on delivering the best customer experience possible and can quickly launch a wide range of digital services. Banglalink is enjoying significant double-digit revenue growth thanks to the high demand for digital services, underscoring the impact of its digital approach.

 

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What Our Students Say

"By implementing a single convergent BSS means that we can provide the best experience to our customers as all information on all services are on a single system. We will also increase efficiency as we consolidate systems onto a single BSS. This helps us grow the business as we can more effectively bundle convergence offers with value-added digital services which helps digital transformation and increases digital inclusion in Namibia."

Dr Stanley Shanapinda - CEO, Telecom Namibia

"Working with partners like Qvantel is important as they provide the agile and innovative BSS that can help us achieve our ambitions in the market. They can help us digitally transform our platforms and enable our customers to turn their digital vision into reality. Digitalising and automating systems and operations has many benefits and can deliver a better experience for our customers. It can also increase our agility, accelerate time to market as well as open new revenue opportunities as we increase our portfolio to include a wide range of new services."

Amr Fathy - CTIO, e& Egypt

"We see Qvantel as a strong business partner. Working with them has enabled DNA to achieve excellent results. Our net promotor score and customer experience values have increased. These results are largely down to the agility that we have with Qvantel Flex BSS. This gives us the ability to be creative and try out new offers and processes. We can also create campaigns in mere hours."

Vesa Savolainen - VP for BSS and CRM, DNA

"The combination of agility and efficiency delivered by Qvantel and AWS is a winning combination that we will use to grow our business. We have worked with Qvantel since Very Mobile first launched service and this implementation is the next chapter in this partnership."

Pierre Obeid - CIO

"We believe Qvantel’s BSS expertise will expand our digital offerings, enhance customer service, and give us the agility to maintain a competitive edge in the market."

Huseyin Turker - CTIO, Banglalink

"All our BSS processes need to be simple and as automated as possible, and working with Qvantel ensures that we have the most agile systems available to deliver the best customer experience possible."

Jorge Ruiz - CTO, Altán Redes